Safe Landing Program: Introduction
Saint Mary’s is acknowledged as Canada’s International University. In July 2016, the Globe and Mail profiled two Canadian universities which are taking internationalization to new heights, and Saint Mary’s University ranked as one of the two.
Internationalization is well developed on campus in terms of student body, the curriculum, and diversity in teaching, research, and staff communities. Our students are part of a university where almost 35 per cent of its students arrive from destinations beyond Canada - a proportion of international students not matched by any other University in this country. There is also extensive international outreach by way of institutional linkages with universities around the world, and, in many cases, active inter-institutional collaboration is established and growing.
Students who join the University become a part of this international ecosystem with its potential to transform students’ views of the world by having them connect and interact with other cultures, languages, and literatures in approaching complex global problems. It is a challenge for students new to Canada to navigate the system, and Saint Mary’s has been a leader in recognizing and responding to the challenges for international student success. In the 2012/13 academic year, the International Student Success Committee was established on a three-year pilot basis. This project help the University recognize the complex transition process experienced by international students, and also discern the role of the institution in providing comprehensive support for making a successful transition. The current Strategic Plan of Saint Mary’s University sets Intercultural Learning as a strategic priority, and gives particular focus to the need for support services for international students.
As part of its internationalization strategy, Saint Mary’s has established agreements with partner universities abroad that enable students to begin their programs of study at home and after two years transfer to Saint Mary’s. Approximately half of the institution’s international student population has come to Saint Mary’s on a transfer credit basis, and each September, 200 to 300 of the new students arriving on campus are international transfer students. Traditionally these students were predominantly Business students, but since 2017 the group has expanded to include students in Arts and in Science. Discussions with partner institutions sending transfer students to Saint Mary’s have led to the recognition that particular support services are needed for this group that are distinct from support needed by students arriving in their first year of study. In response to this, an initial program of support services geared to the needs of the first Arts 2+2 cohort arriving from BNUZ was piloted in 2017-2018. The response to the introduction of such a program was positive, and the Sobey School of Business as well as the Faculty of Science have expressed the wish to participate in an expanded version of the program on a go-forward basis.
Using the lessons learned from the 2017-2018 pilot with the BNUZ Arts 2+2 cohort, as well as the responses from Business and Science, the Safe Landing Program is now being implemented.
Safe Landing: Implementation at a Glance
A holistic approach with three phases
The Safe Landing Program is a coordinated, pan-campus, cross-Faculty program that supports students in the various aspects of their transition to Saint Mary’s University. At present, no initiatives or programs on campus exist to holistically support international transfer students’ academic success. It supports recruitment efforts, as the University will be able to demonstrate to partner universities that supports are in place for incoming students. The program also supports international student retention and success, as students will have the tools and resources to successfully transition to Saint Mary’s. The program consist of three phases: Pre-Arrival, Arrival, and Santamarian Experience.
Phase One: Pre-Arrival
In the year preceding the student’s arrival to Saint Mary’s, recruiters, faculty and staff from the University provide resources to prepare new students. A combination of resources may be used, such as online orientation through BrightSpace, Printed/Electronic materials (how-to guides), video chats and possible in-person information sessions.
For selected international 2+2 partnerships, such as that with Beijing Normal University Zhuhai, Saint Mary’s University will send appointed Faculty of Education instructors to the students’ home campus to provide transition support. These staff members would provide an orientation to Halifax as a destination and SMU as a university campus, and introduce teaching and learning standards in the Canadian context. This would include the delivery of a for-credit EDUC 1000-level class course by a designated faculty member, as negotiated between SMU and the partner institution.
Phase One was designed using a framework derived from Maslow’s Hierarchy of Needs. Pre-arrival orientation will first focus on what is termed the “physiological needs” of students. Subsequent phases of the program will help students on their journey to the highest level of Maslow’s Hierarchy, described as “self-actualization”, by helping them deal with the conceptual challenges they encounter while at university.
Before students can begin to focus on the academic component, they must first have their basic necessities taken care of (shelter, food, etc.). Information guides and information sessions will be developed to help students make the best informed decisions when it comes to setting up life in Canada.
The International Transfer Student Support Program will orient student on topics such as, finding proper accommodations (typical cost, appropriate standards, avoid rental scams), shopping for food in Halifax (international grocers), Canadian culture, cultural expectations/differences.
In certain contexts such as BNUZ, faculty and staff will travel to the BNUZ campus to teach and provide in-person guidance.
Challenges Related to Academic Learning
Faculty and staff will prepare students for the academic environment they are about to enter. Topics will focus on the Canadian educational context (norms of a classroom, traditional vs progressive education, student-centred learning, a range of instructional tools, academic integrity, and culture shock.
Effort will be made to provide students with visuals (live or video) as to what a typical classroom will look like at Saint Mary’s. Helping the students visualize themselves in the environment will help to reduce anxiety.
Phase Two: Arrival at Saint Mary’s
Using feedback from current students (including BNUZ Arts 2+2 Program students, see Appendix) a more sophisticated airport pick up program is being put in place to coordinate student’s travel itineraries to Canada and to have arrival supports in place.
As part of Phase 1, students will be told about communication challenges which may occur once arriving in Canada (no data coverage, connecting to Wi-Fi, understanding how to travel to campus). The Arrival Program will aim to reduce anxiety about travel and arrival in Canada.
Working collaboratively with the International Student Centre, efforts are made to collect student’s travel plans, and if possible, co-ordinate students to travel to Canada together.
A refined airport pick-up program will include a system which is reactive to travel delays and issues, 24/7 for the first weeks of each term.
Various student groups have expressed interest in creating welcome teams to greet students at the arrivals terminal. The arrival program would encourage groups be on site at the airport to welcome students and help get the students to campus.
Phase Three: The Santamarian Experience
The academic Faculties, Student Services and Academic Learning Services will collaborate in offering an integrated, holistic program of support for student success.
Preparedness for academic and personal success will focus on certain core components; building peer mentor relationships, reducing stigma to use support resources (faculty office hours, writing centre, SASS, Counselling Centre) and helping students persist in the Canadian educational system.
This phase will focus on assisting students to assimilate in to the Saint Mary’s culture so they may begin to develop meaningful relationships with faculty, staff and peers.
To put these phases in effect a planning and delivery team will be created. Working to develop the components of each phase the team will create:
• A plan, timeline and schedule for 2+2 support programs
• An academic monitoring system for academic success- both at the home institution and Saint Mary’s
• A database of faculty members who are empathetic to the needs of international students. Student will be encouraged to register for courses with these faculty members to support the academic transition.
• A plan to identify the needs/information required of students pre-arrival, on arrival and throughout study.
Administrative Support Structure
A joint effort will be made to work across campus to engage departments who have expertise in working with international students. Members of this support group could include:
• Academic Advising
• Student Services
• Studio for Teaching and Learning
• The Language Centre
• Academic Learning Services
• Senior Advisor, China Affairs
Learning Outcomes of the International Transfer Student Support Program will be categorized in to Academic and Student Life.
Academic Learning Outcomes
1. As a result of in-person orientation, students will be able to identify areas of difference between the Canadian educational system and the education system of their home institution.
2. As a result of in-person orientation, students will be able develop a sense of the educational context they will be learning in, and understand challenges they could face.
3. By Phase Two students will be able to recall academic support services they can use to assist in the learning process.
4. By Phase Three, students will recognize that in the Canadian education system asking for help is not stigmatized.
5. As a result of in-person orientation, students can apply their knowledge Canadian classroom expectations to confidently contribute in classes.
6. As a result of Phase One and Two, students will feel confident in their decision to attend Saint Mary’s, and will feel prepared to face the challenge of studying abroad.
Student Life Outcomes
1. As a result of orientation (in-person, online, print material), students will demonstrate sound decision making when choosing suitable accommodations.
2. As a result of Phase One, students will prepare appropriately to handle initial technology/communication challenges when arriving in Canada.
3. By Phase Two, students will understand culture shock and recognize the normal period of adjustment they will experience.
4. By Phase Three, students will show their ability to make connections wither other international and domestic students.