Software and Application Support Centre
As part of our ongoing work to refine the services offered by the Studio for Teaching and Learning, the Software and Application Support Center (SAS) Office has closed as of June 30th. We have collaborated with EIT to ensure continuous supports are still available for faculty, staff, and students. While some in-person support is changing, help is still readily available.
Brightspace Support
Brightspace Admin duties that were previously handled through the SAS have moved to The Studio. Your Brightspace admins are still here to help you with your Brightspace issues and will continue to be responsible for providing support with:
- Brightspace Training,
- Online exam support,
- Curriculm development,
- Troubleshooting technical issues, system integrations, and advanced support.
Requests can now be submitted via email to studio@smu.ca.
University software and other application support
Support for other university-licensed software such as Microsoft 365 Apps, Zoom, Adobe, and Qualtrics, will now be managed through EIT channels:
- Basic inquiries and access requests should be directed to the Ask the Husky chatbot, Live chat, or the Help Desk.
- More advanced support and training are available through vendor-provided online resources included in the university’s licensing agreements.
These updates reflect a coordinated approach between the Studio and EIT to streamline support and services while ensuring you get the assistance you need.
Thank you for your support during this transition period.
